shipping information

How much does shipping cost?

Shipping costs a flat rate of €4.49. Shipping is free for orders over €40.

How long does shipping take?

The shipping time is 3-14 days. The shipping time depends on whether the ordered product is in stock or is manufactured exclusively for the customer.

Which company does the shipping?

We ship with DHL.

Is the shipping insured?

Yes, our deliveries are 100% insured.

Where will it be shipped to?

We currently only ship to Germany.

return information

Can I return my items?

Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging.

The following items cannot be returned:
* Gift vouchers
* Software products for download
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

My item is defective, what now?

If you find any defects in the product quality, you have the option of returning the item to us within 14 days.

Who bears the return costs?

The return costs are usually borne by the buyer unless there is a defect or a manufacturing error.

payment information

What payment options do I have?

With us you can pay with all common payment methods, such as PayPal & Klarna or credit card.

Is my payment secure?

Yes, we only work with well-known and trusted payment providers.

Do you have any further questions?

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